FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A MINIMUM ORDER QUANTITY?
No. We will quote for any number of labels from one upwards. However, due to 'set-up' costs you will often find that we can supply more labels for the same price. With our Digital Printer we can provide high quality labels, cut to any shape and if needed, different designs for a total of say 50 labels. Request a quote and we’ll come back to you.
DO I NEED TO SUPPLY ANY ARTWORK?
No, our in-house studio can create artwork from a sketch, verbal instruction or a Word document. We just need an outline of layout and content, font name(s) so we can match your brand style. If your label includes your logo please send it as a high resolution (300 dpi) tif or jpeg. If you don’t have a high resolution logo file send us what you have.
Please email or fax (01628) 820317.
I CAN PROVIDE MY OWN FINISHED ARTWORK, WHAT FORMAT DO YOU NEED?
For digitally printed labels please email high resolution (300 dpi) Adobe PDF file.
For Hot Foil or Flexo printed labels please ideally as an eps file (in vector format) or a pdf. If eps, please convert fonts to outlines to avoid problems.
Whatever file type you send it should be high resolution (300 dpi) to maintain quality.
We will email you a colour proof and request your approval before we can start to produce your labels.
Please send files to: and contact our Studio for any queries on artwork.
WHAT IS THE DELIVERY TIMESCALE?
Our standard lead time is normally 7-10 working days from final approval of artwork. However, please let us know of any specific deadline when you request a quote. On many occasions we are well within the standard lead time, although this does depend on our workload at the time of ordering. We will include the expected delivery date within each quote.
WHAT IS THE COST OF DELIVERY?
We use a reliable courier firm and our standard delivery charge is £10.50 (plus VAT) for one package. However, we will include any additional cost for delivering multi-item or heavy shipments within the quote. We offer next day delivery (to most of the UK) with full tracking facilities and if required, proof of delivery.
WHAT IS INCLUDED IN THE QUOTE?
Materials, artwork, plates (if relevant) and delivery are all itemised making all costs clear.
I DON'T KNOW WHAT TYPE OF LABEL I NEED, CAN YOU ADVISE ME?
Yes of course. With over 50 years combined experience in printing John and Mark can help you and find a solution. Please and tell us what you need the label to do and where it will be used.
I CAN'T FIND THE LABEL THAT I NEED ON YOUR WEBSITE, CAN YOU MANUFACTURE IT FOR ME?
Yes we can! Please telling us what function you need the label to perform or the type of label and we can discuss a suitable specification for you, together with prices and lead times.
HOW ARE THE LABELS SUPPLIED?
The majority of our labels are supplied on a roll but we can supply in sheets or in singles depending on the type of label you require. Just let us know if you have a specific need.